Tag Archives: Telstra

Fucking Telstra

I rang Telstra on Friday, to complain about the fact the Telstra shop would not replace a handset that didn’t work less than two days after purchase. Telstra representative said, "No, that’s not right. Within 10 days of purchase it should be replaced. I’ll put one in the post today." ARGHHHHHHH!!!!!

Which meant a) I had to get the fucked handset back from Bundaberg Telstra shop, and send it back, get new handset, activate it, send loan phone back to stupid Bundaberg Telstra shop, and b) NEVER DEAL WITH TELSTRA SHOP AGAIN – if you want something from Telstra (and yes, we have to deal with them because of country service issues)

Amazingly, after two (unreturned) phone calls to the shop, and a curt but detailed email, the old handset came back Express Post yesterday. Telstra on the phone stuffed up by putting the order in the wrong name (married vs maiden) and so the new handset didn’t get delivered Monday but should be here tomorrow, so I *may* have a working Apple iPhone by the end of the week. We’ll see…

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